Is the traditional SLA too basic to guarantee customer satisfaction?
The Service Level Agreement has long been the yardstick used to judge an MSPs performance. In order to do this a conventional SLA focuses on uptime and availability. However the usual MSP promise of 99.99% availability isn’t delivering all of what a customer wants. And what does a customer want? Quite simply, they want their … Continue reading Is the traditional SLA too basic to guarantee customer satisfaction?
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